We collect personal information directly from you, from third parties, and automatically through your use of our website. We may combine information automatically collected with other information that we have collected about you. Where applicable, we may also collect “Anonymous Data” from you which means data, including aggregated and de-identified data, that is not associated with or linked to your personal information. Anonymous Data does not, by itself, permit the identification of individual persons.
Personal information means any information that can be used to identify you.
We are the Data Controller for data collected through our website.
You may browse and use certain portions of our website without directly providing us with any personal information.
Certain features, however, may only be used by users that are registered or where you provide us with personal information.
Information we collect from you (or someone acting for you):
contact information, including your name, address, email address, telephone number and other contact details;
details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries;
information you provide to us through customer surveys or feedback;
passport information, including your passport number, passport expiration date, and date of birth
loyalty program details (such as frequent flyer details);
information about your health (if disclosed);
your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the Website, ad data, IP address and standard web log information;
any additional information relating to you that you provide to us through your use of our website, in person or through other websites or accounts from which you permit us to collect information;
any other personal information that may be required in order to facilitate your dealings with us.
Information about you we collect from third parties.
We may receive personal information and/or Anonymous Data about you from companies that offer their products and/or services for use in conjunction with the use of our website or whose products and/or services may be linked to the services on our website. For example, including and not limited to, information in relation to you from flight carriers, hotel/property operators, travel membership/loyalty program providers, property management service providers and/or activity service providers for the performance of any contract or verification/confirmation purposes, third-party wallet providers that may provide us with your blockchain address, or payment service providers or payment wallet providers who may provide us with your debit/credit card details for payment verification/confirmation and other information you choose to share with those wallets providers. We may add this to the data we have already collected from you to provide the services on our website.
If you apply to work with us, we collect information from you from:
your previous employers; and
other organisations that are authorised to give us information about you
to assist us in deciding the outcome of your application.
Information we collect automatically. We automatically collect information through your use of our website using cookies and other technologies. This information includes your
domain name, operating system, settings and system configurations,
the webpages you access within our website,
the website that led you to our website,
the website to which you go after leaving our website;
the dates and times you access our website, and
web log personal information.
Public information we may record. We may collect data from activity that is publicly visible and/or accessible on blockchains. This may include blockchain addresses and information regarding purchases, sales, or transfers of NFTs, which may then be associated with other data you have provided to us.
We use your information for the following purposes:
Providing our services. Provide accommodation, flights, and experiences booking services on the website, to manage your account, to communicate with you, including via email, about your use of our services, to respond to your inquires, and for similar customer service purposes.
Marketing. Where you consent, we will provide you with news, special offers, promotions, and information about products we think may interest you; and for other marketing, advertising, and promotional purposes provided that you have not opted-out of receiving such communications.
Analysing Use of Our Services. To better understand how users access and use our website and services, on an aggregated basis; to respond to user desires and preferences; to improve our website navigation and its service; and for other research and analytical purposes. In addition, we may create Anonymous Data records derived from personal information provided for the aforesaid purposes. We reserve the right to use Anonymous Data for any lawful purpose and to disclose Anonymous Data to third parties lawfully.
To Protect Rights and Interests. To protect our rights and interests, as well as the rights and interests of our customers, users of our website or services, and any other person.
Britto Travel and Tours would like to send you information about our products and services that we think you might like. If you have agreed to receive marketing communications, you may always opt out at a later date. You have the right at any time to stop us from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please contact us at [email protected]
We undertake a number of physical, administrative, personnel, and technical measures to protect your personal information and prevent it from misuse, interference and loss, as well as unauthorised access, modification or disclosure. Our data security measures include, but are not limited to: Secure Sockets Layer (SSL) encryption technology, pseudonymisation, internal data access restrictions, and strict physical access controls to buildings & files.
Britto Travel and Tours will keep your personal information for the duration that your account is active, and for the requisite period in accordance with applicable law following the deactivation of your account. Once this time period has expired, we will delete your personal information.
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. For example, we take steps to destroy or permanently de-identify personal information if we no longer need it for any purpose. Please be aware that despite our efforts, no personal information security measures can guarantee 100% security.
If you have an account with us, you should take steps to protect against unauthorised access to your account by, among other things, choosing a robust password that nobody else knows or can easily guess and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorised password activity.
We may disclose your information, including personal information, with the following entities:
Our Group of Companies and Employees. We disclose your required information to our employees, subsidiary, related and/or affiliated companies in order to perform the necessary duties to provide you with our services.
Service Providers. We disclose your information to our vendors, service providers, or others who perform functions on our behalf. All service providers are required to keep your personal data safe, and process pursuant to a data processing agreement.
We may also disclose your information, including personal information, in the following ways:
Business Transfers. We may disclose your information to another entity if we are acquired by or merged with another company, if we sell or transfer a business unit or assets to another company, as part of a bankruptcy proceeding, or as part of a similar business transfer.
Keeping you signed in;
Understanding how you use our website;
Functionality - Britto Travel and Tours uses tracking mechanisms so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer, the currency in which prices are displayed, and the location you are in. A mix of first-party and third-party tracking mechanisms are used; and
Advertising - Britto Travel and Tours uses these tracking mechanisms to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Britto Travel and Tours shares some limited aspects of this personal information with third parties for advertising purposes. We also share personal information collected through tracking mechanisms with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
Types of tracking mechanism we use:
Clear GIFs, pixel tags and other technologies. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies, which are embedded invisibly on web pages. We or our service providers may use clear GIFs (also known as web beacons, web bugs or pixel tags), in connection with our website to track the activities of visitors to our website, help us manage content, and compile statistics about usage of our website. We or our service providers also use clear GIFs in HTML emails to our users, to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.
Note that if you post information in a publicly accessible portion of our website or service, it may be viewed by other users and potentially be further disclosed by those users. Please exercise caution when deciding to disclose such information.
We take steps to ensure the personal information that Britto Travel and Tours collects, uses or discloses is accurate, complete and up to date.
You may modify your personal information by updating your account on our website or by contacting us at [email protected]. On request, we will give you access to the personal information we hold about you. If any personal information we hold about you is out of date or inaccurate, we encourage you to let us know by contacting us using one of the methods listed above and ask us to correct it.
If you are a registered user, we may send periodic informational emails to you. You may opt out of such communications at any time by following the opt-out instructions contained in the email. Please note that it may take up to five business days for us to process opt-out requests.
If you opt out of receiving emails about recommendations or other information we think may interest you, we will still send you emails about your account or any services you have requested or received from us provided that you have not opted-out of receiving such emails.
Our website is not targeted to children under 13 years of age and we do not knowingly collect personal information from children under 13 without parental consent.
If we discover that the personal information of a child under 13 of age is in the system without parental consent, we will promptly delete such personal information from our systems.
We encourage children of all ages to obtain their parent's or guardian's permission before sharing personal information with any website.
This website contains links to other websites. We are not responsible for the information handling practices or content of these external websites. Please read the privacy policies of these third parties before using such websites.
If you have any questions or concerns about the privacy aspects of our website or services or want to make a complaint about an interference with your privacy by Britto Travel and Tours, please email us at [email protected]. We will do our best to resolve your complaint as quickly as possible.